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Secretary’s diligence allows nurses to focus on patient care
Contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health, 630-312-7508 Lisa.parro@ahss.org

Braidwood resident is Adventist La Grange Memorial Hospital’s Employee of the Year

La Grange – Every day, Pam Brown travels an hour to and from her job at Adventist La Grange Memorial Hospital, but her position as day surgery unit secretary is more than worth it to her.

“The people I work with aren’t just my co-workers – they’re my family,” the 56-year-old Braidwood resident said. “We’re a very tight-knit group. That makes it a pleasure to come to work, even after so many years.”

Brown, who formerly worked at a doctor’s office, came to Adventist La Grange Memorial Hospital in 1982 as a part-time secretary on the surgical floor. After the nurses raved about her efficiency and positive attitude, Brown was hired to a full-time position.

Hospital administrators recognized Brown’s hard work and dedication by naming her the 2009 Employee of the Year. Adventist Midwest Health’s annual Employee of the Year celebration was held Feb. 10 at Maggiano’s Little Italy in Oak Brook. Each hospital Employee of the Year receives a plaque and a $1,000 check.

Although Brown handles customary clerical duties, she believes her true job duty is to eliminate much of the nurses’ busywork – such as ordering lab tests and supplies – to allow them to focus on their top priority: patient care.

“Whatever I can do to help make things easier for the nurses, I will do,” Brown said.

Her co-workers say she has a heart for helping and for making people comfortable. Her supervisor, Ellen Hilsabeck, clinical coordinator of day surgery, said Brown’s reputation precedes her.

“Pam is the best. Everyone at the hospital knows her,” Hilsabeck said. “She goes above and beyond her duties to help patients, families and her co-workers. She is very compassionate and kind – just a model employee.”