August 03, 2009
Pharmacy director honored at local hospital’s award ceremony
Bolingbrook – With zero percent turnover in his department, it’s no wonder that Aleem Aziz, director of Adventist Bolingbrook Hospital’s pharmacy, recently won the Adventist Midwest Health inaugural pillar award. The award ceremony was held July 21 at Adventist Midwest Health’s leadership development institute, held at the Abbington Distinctive Banquets in Glen Ellyn.
“Our pharmacy measurably demonstrates clinical quality and customer service,” said Kathy Mitchell, vice president/chief nursing officer of Adventist Bolingbrook Hospital. “Aleem demonstrates consistent stewardship in a department that is critical to the overall performance of our hospital.”
Aziz said working at Adventist Bolingbrook Hospital is “both a privilege and an honor. I love the fact that I am able to work for a company that exemplifies the healing ministry of Christ.”
This Bourbonnais resident earned a bachelor’s degree in pharmacy at the University of Tennessee, and later earned a master’s degree from University of Manitoba in Canada and a master’s degree in healthcare administration from Governor’s State University in Chicago. He joined Provena Healthcare as pharmacy director and served for two decades and joined Adventist Bolingbrook Hospital in 2007.
His department has been recognized for consistently meeting productivity goals. This achievement often is the result of many factors – from staffing to workload to patient volume – fitting together perfectly like puzzle pieces, Aziz explained. Throw in an unexpected slowdown or busy period or sudden employee illness, however, and the pieces no longer fit.
That’s why the most important piece is teamwork, Aziz said.
“It’s hard to predict our workload, but right now, we’ve been up and down so we have to be flexible,” Aziz said. “My staff is unbelievably understanding. I’ve never had anybody say no to changes or suggestions. That’s the lucky part of being a manager.”
Being a manager often means wearing several hats, Aziz said, to make sure everything gets done on time.
“We as managers also get involved and cover certain shifts because we’re all part of the same team,” Aziz said. Meeting productivity goals is “something you have to constantly work at. You have to keep people happy. You can’t overload them and then expect that they’re going to be available when you need them. It’s a very delicate balance.”
Aziz manages a staff of 15 employees, including several part-time and casual workers. The team doesn’t record much overtime pay or use any agency employees. Staying on track will become more difficult as the new hospital’s volume increases, Aziz said.
“That is the challenge we have ahead of us,” he said.
Pillar Award nominations were solicited from Adventist Midwest Health’s senior leadership team. To be eligible for a pillar award, leaders must demonstrate their commitment to the organization’s standards of behavior: sense, help, acknowledge, respect and explain. They must also demonstrate measurable results on the quarterly goals set for their departments. These goals are organized under the seven categories, or pillars, of spiritual life, people, clinical, service, community, growth, and stewardship.
One pillar award winner is chosen from each of the organization’s four suburban hospitals and a fifth winner is chosen from among the organization’s non-hospital programs and shared services support departments. Pillar awards will be presented at the organization’s quarterly leadership development institutes, held in January, April, July and October.