Glendale Heights – As director of service line development at Adventist GlenOaks Hospital, Michelle “Micky” Hess, RN, MSN, facilitates the opening of new services for patients.
During her three years in the position, Hess has overseen the creation of the hospital’s Heart & Vascular Institute that includes interventional radiology, interventional cardiology, electrophysiology and vascular programs. Also under her leadership, Adventist GlenOaks Hospital has become one of the few accredited chest pain centers in the Chicago area. She built a comprehensive line of cardiac services and an outpatient cancer care clinic that provides ongoing treatment including hematology and oncology services.
“Opening the cancer clinic and the Heart & Vascular Institute means our patients don’t have to leave the community to receive treatment for cancer,” said Hess, who lives in Johnsburg, Ill., in McHenry County. “Every minute of their lives is precious; they shouldn’t have to spend it on the road.”
Ask Hess about her accomplishments and she immediately gives credit to her colleagues.
“We really have a wonderful team, supportive leadership, and physicians who are passionate about their work and dedicated to bringing new services to the community,” Hess said. “I happen to be the agent who makes it happen.”
For her commitment to Adventist Midwest Health’s mission of extending the healing ministry of Christ, Hess was one of five Adventist Midwest Health leaders to receive the organization’s pillar award at the quarterly leadership development institute in October.
Hess also offers a simple formula for her work.
“We identify services we don’t currently provide for our patients, and then we evaluate how to provide these things,” Hess said. “Our goal is continuous care – making GlenOaks a one-stop hospital.”
“Micky is a capable, energetic and innovative leader,” said Adventist GlenOaks Hospital Chief Executive Officer Brinsley Lewis. “She is well-known in the community where she is trusted by emergency medical staff and other leaders. She has worked tirelessly to gain the trust and confidence of the medical staff and her colleagues. She has truly been instrumental in helping to put a new face on GlenOaks.”
Hess is taking no time to rest on her laurels. She is leading the stroke program and certification initiative and developing a women’s health service line. She assumes a lead role in coordinating the Women’s Health & Business Symposium, held in April, and other community outreach events.
Hess joined Adventist GlenOaks Hospital six years ago as director of the medical-surgical unit and served as director of inpatient services before moving into her current position. Prior to working at GlenOaks, she served as a staff nurse at Centegra Hospital-Woodstock, formerly Centegra Memorial Hospital.
Hess has completed her bachelor’s degree in nursing at Valparaiso University. She earned her master’s degree in nursing at Walden University.
Hess, who is married with a 15-year-old son, is happy to be working at GlenOaks.
“This is the best leadership team I’ve worked with in my entire 20 years in nursing,” Hess said. “It’s phenomenal when you can live the mission of the hospital everyday.”
Adventist Midwest Health includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit www.keepingyouwell.com.
Media contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health, Lisa.email@example.com; 630-312-7508