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Hospitality desk representative’s smile puts patients at ease
Contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health 630-312-7508 Lisa.parro@ahss.org

Bolingbrook resident named Adventist Bolingbrook Hospital’s Employee of the Year

Bolingbrook – Just the other day, a distressed individual approached the hospitality desk at Adventist Bolingbrook Hospital and found warmth in Charlotte Carter’s welcoming smile. Carter led the person to the intended destination and rejoiced inside when he left in a much heightened mood.

“That put a smile on my face,” said the Bolingbrook resident, who has worked at the hospital since it opened in 2008.

For Carter, a hospitality desk representative, her job is more about vocation and less about a paycheck.

“People come in here, maybe to see patients who aren’t feeling too well, but when they come back down, I always wish them a good day and maybe even pray with them, if the situation calls for it,” Carter said. “If they’re regular visitors, I say, ‘I’m glad to see you,’ and ask, ‘Did you eat today?’ They really appreciate that.”

Hospital administrators recognized Carter’s enthusiasm and dedication by naming her the 2009 Employee of the Year. Adventist Midwest Health’s annual Employee of the Year celebration was held Feb. 10 at Maggiano’s Little Italy in Oak Brook. Each hospital Employee of the Year receives a plaque and a $1,000 check.

Carter greets people as they come through the door and provides needed assistance or directions. Perhaps, they require an escort to the emergency room or help locating a patient’s room. No request is too small.

“I’m a people person,” Carter said, “and I’m delighted to serve. That’s why the good Lord put me here on this earth. It’s my calling to help others.”

Her supervisor, Elizabeth Quinones, interim director of patient access, praised Carter’s joyful work ethic and commitment to the organization’s mission of extending the healing ministry of Christ.

“Her tender spirit is infectious,” Quinones said. “She’s happy all the time and always has a smile on her face. Charlotte’s joy is palpable to everyone around her.”