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Homer Glen resident, longtime employee recognized for work
Contact: Lisa Parro, senior public relations specialist 630-312-7508; Lisa.parro@ahss.org

La Grange – Although she doesn’t interact with patients on a daily basis, Cheryl Carlisle oversees a department that is vital to providing quality patient care at Adventist La Grange Memorial Hospital. Carlisle’s health information management department is the value-adding bridge between patients’ health information and payors, government, and regulating agencies.

For her commitment to Adventist Midwest Health’s mission of extending the healing ministry of Christ, Carlisle was one of five Adventist Midwest Health leaders to receive the organization’s pillar award at the quarterly leadership development institute held in January.

The department plays a critical role in managing electronic medical records – the national use of which is expected to become more widespread within the next five years because of government incentives, new technologies, and a growing need for more efficient healthcare.

The Homer Glen resident worked up the ranks before being promoted to director of health information management in 1999. She joined the department in 1976.

“After 34 years, I know what the work involves,” Carlisle said. “There are a lot of rules and regulations we have to follow. Our department plays a critical role in managing electronic medical records.”

“Cheryl is a real veteran, and her experience is tremendously beneficial to the hospital,” said Paul Ziegele, chief financial officer at Adventist La Grange Memorial Hospital. “At the same time, she’s always open to new ideas, which her staff appreciates. Her employee satisfaction scores have risen consistently year after year.”

Carlisle’s department processes all patient information, houses patient records, and determines the appropriate release of information for all inpatient and outpatient records. She ensures that all documentation meets guidelines set by the Joint Commission on Accreditation of Healthcare Organizations, by the Health Insurance Portability and Accountability Act, by CMS and IDPH. Carlisle also manages the Clinical Documentation Program.

“My staff works directly with physicians while the patients are still in the hospital. We make sure that everything we do for the patient is completed in a timely manner,” Carlisle said. “We ensure our coding is refined, our billing is accurate and, in writing, we capture the excellent, quality care that we provide to our patients.”

Carlisle said she was “humbled” to receive an award “for doing work that becomes part of an everyday routine.”

“We have a terrific staff,” Carlisle said. “We’re part of a business, but we are always sensitive to the human component. We are flexible and work well as a team.”

Carlisle is married and has an adult son and daughter. Her husband is a lieutenant for the Will County Sheriff’s Department. She is a graduate of Moraine Valley Community College, where she studied and received her degree in registered health information technology.

“Cheryl effectively meets the needs of our medical staff and her team members really love her and appreciate her leadership,” Ziegele said. “When we survey our employees about their work environment and their leader, Cheryl’s team has consistently scored her as one of the very top performers in our organization.”

Pillar award nominations are solicited from Adventist Midwest Health’s senior leadership team. To be eligible, nominees must demonstrate commitment to the organization’s “S.H.A.R.E.” standards of behavior: Sense, Help, Acknowledge, Respect and Explain. They must also demonstrate measurable results on the quarterly goals set for their departments. These goals are organized under the seven categories, or pillars, of spiritual life, people, clinical, service, community, growth and stewardship.