November 10, 2009
Adventist Paulson Rehab manager recognized for leadership
Western Springs resident earns Pillar Award for dedication
La Grange – Ask Western Springs resident Karen King about her accomplishments as manager of Adventist Paulson Rehab Willowbrook and she deflects the recognition to her staff. The facility uses a team approach in offering physical, occupational and speech therapy that is tailored to the individual patient. The center also offers wellness programs for the community.
“Our staff provides optimal care, they treat our patients as they would want to be treated, with respect,” King said. “We also have specialized therapists. And it’s very reassuring for patients to know their therapist has 15 years of experience, as many of ours do. It’s fabulous to have everyone so committed to our mission here at Adventist Midwest Health.”
For this commitment to her staff and to Adventist Midwest Health’s mission of extending the healing ministry of Christ, King was one of five leaders to receive the organization’s pillar award at Adventist Midwest Health’s leadership development institute.
“Karen has helped tremendously in making Adventist Paulson Rehab Willowbrook a top notch facility,” said Adventist La Grange Memorial Hospital Chief Executive Officer Rick Wright. “She does it all. She’s an inspiration in promoting excellent patient-staff relationships and her sound business practices have helped cut costs and helped improve delivery of services.”
An in-house survey reported an average patient satisfaction score of 99.7 percent under King’s direction. Two patients were so pleased with their care that they donated equipment to the center. The center’s revenue has increased by 4 percent this year, and is 17 percent higher than last year, while expenses are 5 percent below budget per unit of service. The staff is also active in providing health education through participation in health fairs.
King began working at Adventist Hinsdale Hospital in 1985 as a physical therapist, and transferred to Adventist La Grange Memorial Hospital’s Paulson Rehab Center when it opened in Willowbrook in 1986. At Willowbrook, she served as director of a general rehabilitation program before becoming manager of the entire facility in 1989. Among the services offered at the facility are orthopedic and pain rehabilitation, pool therapy, sports injury rehabilitation, upper extremity/hand program and splinting services, joint replacement program, osteoporosis care, neurological rehabilitation and wellness programs.
King also was recognized for providing leadership through hosting a seminar with representatives from the Illinois Physical Therapy Association on the implications of healthcare reform on physical therapy. Congresswoman Judy Biggert was the guest speaker.
The mother of two daughters, King has worked part-time since 1994. She is the vice president of the Lyons Township High School Parent Teacher Council and will assume the role of president of the organization next year. She will be part of the Adventist Midwest Health mission team visiting Costa Rica in January, is active in her church, and she and her husband volunteer for their subdivision’s Ridgewood Civic Association.
King believes that her part-time position gives her the option to remain focused on her career as well as balance her commitment to her family and community. She completed her undergraduate work in physical therapy at Northern Illinois University and earned a master’s in business administration from the Keller Graduate School of Chicago.
Pillar award nominations were solicited from Adventist Midwest Health’s senior leadership team. To be eligible for an award, leaders must demonstrate their commitment to the organization’s standards of behavior: sense, help, acknowledge, respect and explain. They must also demonstrate measurable results on the quarterly goals set for their departments. These goals are organized under the seven categories, or pillars, of spiritual life, people, clinical, service, community, growth, and stewardship.
One pillar award winner is chosen from each of the organization’s four suburban hospitals and a fifth winner is chosen from among the organization’s non-hospital programs and shared services support departments. Pillar awards will be presented at the organization’s quarterly leadership development institutes, held in January, April, July and October.