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Adventist GlenOaks Hospital nurse dedicated to God, patients

Adventist GlenOaks Hospital Chief Nursing Officer Jackie Conrad, left, shares a moment with Sue Ford, quality and patient safety clinical nurse specialist.

Glendale Heights – Although nursing is her passion, Sue Ford considers her relationship with God to be her top priority both at work and at home.


Her faith in God gives the Belvidere resident the zeal to care for patients in a selfless manner. In addition to using critical thinking skills when confronted with a seemingly insoluble problem, Ford will often pray for the right answer. She appreciates the quiet miracles, the ones known only between her and God.


“With so many complex patient care issues we face every day, I can’t help but turn to the Lord to help me find my way in terms of prioritizing and determining in which direction to go,” said Ford, quality and patient safety clinical nurse specialist at Adventist GlenOaks Hospital. “It can be so overwhelming. I pray that God guides me to where he wants me to focus. I put it in his hands.”


One of Ford’s current projects is working with the critical care and med/surg units to achieve quality outcomes for congestive heart failure and pneumonia patients. She attends multidisciplinary rounds in both the intensive care and med/surg units. She works one on one with staff to review the care plan for their patients and helps ensure the patients are getting that care within the required time frames. She also anticipates the next step for patients and brainstorms with nurses to address any issues that arise.


Ford has led several quality improvement projects in the intensive care unit. She has worked with the staff in implementing hypothermia protocols for sudden arrest patients and also for the rapid response team. Because she is passionate about improving patient care, she always takes the lead in whatever project the critical care committee tackles.


“Sue is the epitome of what a professional nurse should be,” said MaryAnn Palermo, director of patient safety and quality management. “She’s the kind of nurse I aspire to be. She is an exemplary role model, clinician, teacher, mentor and nurse researcher. She’s the whole package. I’m proud to have her on my team.”


Dr. Carl Barsanti, pulmonologist/critical care intensivist and chairman of the critical care committee, called Ford “a perfectionist who doesn’t rest until she gets the job done.”


“When Sue gets her teeth into something, the rest of us pick up on her enthusiasm and really want to follow what she’s putting down on paper and put it into practice,” Barsanti said. “Because of her knowledge and leadership, she carries the ball on whatever project we’re doing, but she gives everyone else the credit for her hard work.”


Her great dedication to patients has inspired Ford to participate in community blood drives and to be a frequent blood donor. She also participates in yard cleanups with her church because she cares about the environment.


“The earth is God’s creation and it’s full of miracles,” Ford said. “Miracles happen every day in our world and in our hospital. I’m blessed to be a part of it.”




Adventist Midwest Health includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit


Media contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health,; 630-856-0354