Hinsdale – It’s common to call ahead to reserve a spot in line in the restaurant industry, and now that same idea is being applied at Adventist Hinsdale Hospital. Through ER Express, patients with non-life-threatening illnesses can hold their place in line before they visit the emergency room.
By visiting www.hinsdaleer.com, patients can use a simple, web-based tool to reserve a time slot in the ER. Once a reservation is confirmed, the patient waits in the comfort of his or her home, and then arrives at the ER for treatment at the selected reservation time. Adventist Hinsdale does not charge patients for this service.
"There are situations that require patients with non-life-threatening illnesses to seek treatment at the Emergency Department, particularly when their regular doctor's office is closed,” said Michael J. Goebel, chief executive officer of Adventist Hinsdale Hospital. “We realize that wait times in our ER may improve if we can streamline the process. ER Express helps us deliver a higher level of service to all patients."
To utilize the ER Express service, go to www.hinsdaleer.com and click on the ER Express stopwatch in the red box and follow the instructions. Adventist Hinsdale Hospital launched the service in October, and is seeing a positive response from patients that are using it.
Headquartered in Atlanta, GA, ER Express is a privately held company founded by an emergency medicine group to provide patients with an alternative to the crowded ER waiting room. Over the last decade, the number of visits to emergency departments has increased by 32 percent and is expected to double over the next 10 years. Concurrently, the number of Emergency Departments has decreased by 4.6 percent, leading to average wait times of nearly four hours.
Adventist Midwest Health, part of Adventist Health System, includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit www.keepingyouwell.com.
Physicians on the medical staff of Adventist Midwest Health Hospitals are independent contractors, and are not agents of the hospitals.
Media contact: Julie Busch, regional director, public relations, Adventist Midwest Health, firstname.lastname@example.org; 630-856-2353.