Hinsdale – Adventist Hinsdale Hospital Director of Patient Services Kim Wolfe’s employees know they can depend on her 24 hours a day, seven days a week. According to her staff, she is always there to help with anything from answering a quick question to solving a detailed problem.
“Spending time with my staff and the patients is the most rewarding part of my job. I enjoy rounding with my employees,” said Wolfe, a Bloomingdale resident. “It’s extremely important for me to have a close relationship with my staff. I want them to know that if they ever need anything, I’m here to help them even if it’s in the middle of the night.”
For this commitment to her staff and to Adventist Midwest Health’s mission of extending the healing ministry of Christ, Wolfe was one of five leaders to receive the organization’s inaugural pillar award July 21 at Adventist Midwest Health’s leadership development institute, held at the Abbington Distinctive Banquets in Glen Ellyn.
“People gravitate toward Kim,” said Shawn Tyrrell, Adventist Hinsdale Hospital’s vice president/chief nursing officer. “She has an unbelievable ability to care for her staff’s opinions and facilitate their growth.”
Wolfe joined Adventist La Grange Memorial Hospital in 1991 as a patient care technician and has worked in various roles including clinical coordinator, manager of the telemetry floor, and house director. She has flourished in each position and in 2005 she began working at Adventist Hinsdale Hospital. Wolfe became the director of patient services in 2008 and now manages nearly 400 employees.
“Kim has been a role model to me,” said Noreen Connelly, manager of the emergency department. “She continues to inspire her leaders with her strong enthusiasm and commitment to excellence.”
Wolfe attended Grand Rapids School of Bible and Music, Morton College, and is currently continuing her education at St. Francis University in Joliet. She lives with her husband and four children.
“Throughout my time working with Kim, I have found that she is an intuitive leader who balances her staff’s opinions with results. She has embraced organizational goals and achieves 100 percent productivity in her departments,” said Sue Fowler, RN, BSN, MBA, an Adventist Hinsdale Hospital consultant who has worked with Wolfe since 2008.
Pillar award nominations were solicited from Adventist Midwest Health’s senior leadership team. To be eligible for an award, leaders must demonstrate their commitment to the organization’s standards of behavior: sense, help, acknowledge, respect and explain. They must also demonstrate measurable results on the quarterly goals set for their departments. These goals are organized under the seven categories, or pillars, of spiritual life, people, clinical, service, community, growth, and stewardship.
One pillar award winner is chosen from each of the organization’s four suburban hospitals and a fifth winner is chosen from among the organization’s non-hospital programs and shared services support departments. Pillar awards will be presented at the organization’s quarterly leadership development institutes, held in January, April, July and October.