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Employee emphasizes team work, remembering mission

Caption: (L to R) Barb Driscoll, Adventist Hinsdale Hospital's director of health information managment, and Michael J. Goebel, CEO of Adventist Hinsdale Hospital.

Hinsdale – Once a bundle of typed and hand-written notes loosely organized in notebook or clipboard form, inpatient charts have entered the 21st century.

Switching patient information to all-electronic form is a huge project at any medical setting.

 

At Adventist Hinsdale Hospital, Barb Driscoll and her team were up to the task as the director of the hospital’s health information management department. She and her staff are responsible for processing and maintaining all patient information.

 

They recently completed a huge project when they helped spearhead the computerized physician order entry process, or CPOE, which went live in June.

 

CPOE eliminates handwritten orders, as well as the middle man between the physician and the patient’s treatment and drastically reduces errors. Experts say that electronic record-keeping provides physicians and other medical staff with thorough, clear and up-to-date patient information. Physicians can enter orders directly into the system.

 

For her hard work, proven leadership and dedication, Driscoll was given the Adventist Midwest Health Pillar award at a leadership conference in October.

 

“Barb leads by example,” said Michael J. Goebel, chief executive officer of Adventist Hinsdale Hospital. “She makes sure her team members are on the same page. She clarifies and emphasizes our mission. She instills in her team the importance of customer service by sensing the needs of others and respecting people’s dignity.”

 

“The first thing I thought of when I received this award was, ‘I can’t wait to get back and share it with the team,’” Driscoll said. “Our teamwork is the secret to our success. I wouldn’t have this award without all the people behind me.”

 

Although Driscoll’s team includes 53 employees, she gets to know all of them personally.

 

“When you work for a team, you work for each other,” she said. “One thing I talk about with my team is the ‘why,’ “Why am I in health care? For me, the ‘why’ was always very clear. I wanted to work in a medical setting, and I wanted to help people. You must know where you’re going. If you have a good ‘why,’ you have a goal.”

 

Driscoll’s team recently began another initiative called near-time scanning, another layer of CPOE.

 

“Before near-time scanning, charts were scanned after the patient was discharged,” Driscoll said. “Now four members of our team go to the unit twice a day to scan paper charts. This allows physicians to go online and quickly access the information they need to make a medical decision.”

 

Driscoll’s team is involved with patient information from admission to discharge, and beyond. After discharge, they make sure all the information is included and in the proper order.

 

“It isn’t just scanning or coding,” Driscoll said. “Everything we do supports our caregivers and ultimately helps our patients.”

 

Driscoll graduated from the College of DuPage and is a registered health information technician, certified by the American Health Information Management Association. After working at the Downers Grove Public Library for eight years, she joined Adventist Hinsdale Hospital in 1987 to work in health information management. She has held the positions of coordinator and manager, and has served as director since 2008.

 

When she isn’t working, Driscoll enjoys spending time with her family, scrapbooking, making cards, and reading, as well as swimming and walking in the DuPage County Forest Preserves. Right now her focus is on helping her 17-year-old son, a senior at Willowbrook High School, fill out college applications.

 

She also manages to find time to help at Adventist Hinsdale Hospital community events, and she recently served as co-captain of the American Heart Association Heart Walk. 

 

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Adventist Midwest Health includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit www.keepingyouwell.com.

 

Media contact: Trish Reynaert, public relations specialist, Adventist Midwest Health, Patricia.Reynaert@ahss.org; 630-856-2354




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