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During Your Stay

We strive to provide a positive, healing experience when you come to Adventist GlenOaks Hospital.

Please let us know if you have questions or suggestions for how we might improve your stay.

Your Room

If the room is too warm or too cool, let our staff know. The bed is operated electronically and can be adjusted to several positions for your convenience. Your nurse will explain its use.

Personal Items

Storing personal items in the cabinet next to the bed will prevent items from being lost when the bed linens are changed. You might also want to label personal items with your name. Keep eyeglasses and dentures in protective containers when you are not using them. Dentures should not be placed on food trays.

Telephone

To call a department within the hospital, dial the last four digits. To make an outside call from your room, dial “9” then 1-(area code), then the number directly. Calls outside the Chicagoland area can be made by calling collect or by using a credit card. Additional instructions are located on the telephone in your room.

TV

The TV is operated by remote control. Please be considerate of others by keeping the volume low at all times. Over 50 cable channels are available. Channel 19 – Inspirational Channel from Adventist Health System, airs inspirational and spiritual programs 24 hours a day.

Wireless Services

Wi-Fi services are available throughout the hospital, including in your room. To access this service call extension 5252 and request the visitor Wi-Fi passcode. The passcode changes monthly.

Calling Your Nurse

The nurse call button is your communication link with the nursing station. Speak normally and you will be heard from any spot in the room.

Cell Phones

Cell phones should only be used in common areas: main lobby, family lounges, Café, etc. Please do not use cell phones in patient rooms.

Environmental Services

Environmental Services provides general housekeeping and cleaning services for all areas of the hospital, including linen delivery. Dial 4357 (HELP) for assistance.

Mail

Mail will be delivered to your room each morning by our volunteers. Letters to be mailed can be given to the volunteers or to your caregiver.

At Your Request Room Service Dining

This program gives you greater control over what you eat and when you want to eat. Our phone lines are open between 7 a.m. and 7 p.m., seven days per week. You will be able to place your order by calling extension 3663 and requesting the menu items you would like for your meal. The program is designed to help you follow any diet restrictions and enjoy a variety of freshly prepared foods.

Other Information and Services

Interpreters

Sign and language interpreters are available upon request. Please let your caregiver know if you need assistance.

Medications

If you have brought any medications to the hospital, please send them home with a relative or friend. During your stay, you will take only the medications ordered by your physician and administered by the nurse.

Fire Safety

You might hear either the fire alarm or a voice calling a Code Red. Stay calm. Periodic fire drills keep the hospital staff skilled in fire prevention and protection. Stay where you are until given instructions by our staff.

Smoking

As a smoke-free campus we appreciate and request you do not smoke during your stay with us.


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