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Adventist GlenOaks Hospital recognized for quality

Summary: Adventist GlenOaks Hospital received the prestigious “Permanente Journal Service Quality Award” for its work treating cardiac arrest patients using therapeutic hypothermia. Susan Ford, RN, APN-CNS, CCRN, Adventist GlenOaks Hospital’s Patient Safety and Quality Clinical Nurse Specialist, pictured at left, accepted the award on the hospital’s behalf. 


Glendale Heights – Adventist GlenOaks Hospital was recognized by its healthcare peers for improving the quality of medicine and nursing practiced at the hospital. The prestigious 2011 “Permanente Journal Service Quality Award” was presented to a hospital representative at the 23rd Annual National Forum on Quality Improvement in Health Care, held in December and sponsored by the Institute for Healthcare Improvement.


Award winners also are invited to submit their findings in a manuscript for publication consideration in The Permanente Journal, a leading peer-reviewed medical journal.


Adventist GlenOaks Hospital’s quality improvement project focused on improving neurological outcomes of patients who had experienced successful resuscitation following a cardiac arrest, but who also remained unresponsive. A multi-disciplinary team of healthcare providers developed and implemented a protocol based on scientific evidence and best practices from around the country on how lowering core body temperature to between 32 and 34 degrees Celsius for 24 hours improves neurological function in those patients.


“Being able to share on an international stage the results of the fine work our healthcare provider team is doing to help patients achieve best outcomes is a humbling experience,” said Susan Ford, RN, APN-CNS, CCRN, Adventist GlenOaks Hospital’s Patient Safety and Quality Clinical Nurse Specialist.


Ford accepted the award on behalf of the hospital healthcare team at the Dec. 4-7 conference, held in Orlando, Fla. The event attracted 6,000 healthcare leaders from around the globe – and thousands more via satellite – to meet and discuss safe, effective, cost-efficient healthcare practices. Adventist GlenOaks Hospital’s storyboard presentation, “Improving Outcomes: Therapeutic Hypothermia,” was among more than 500 storyboards that were accepted; only a few were recognized by the Permanente Journal.


“It’s an honor to be selected,” Ford said, “because others want to know about the great patient outcomes and results your team is producing.”


Both the opportunity to present the findings and to receive such a prestigious award are tremendous accomplishments for Adventist GlenOaks Hospital.


“We are grateful for Susan’s clinical leadership on this project and for representing Adventist GlenOaks Hospital on an international stage,” said MaryAnn Palermo, RN, the hospital’s Assistant Vice President, Quality and Patient Safety.


The Institute for Healthcare Improvement is an independent not-for profit-organization that focuses on motivating and building the will for change, identifying and testing new models of care in partnership with both patients and health care professionals, and ensuring the broadest possible adoption of best practices and effective innovations.



Adventist Midwest Health includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit


Media contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health,; 630-856-2354