Adventist Bolingbrook, Adventist Hinsdale, Adventist La Grange and Adventist GlenOaks hospitals are accredited by The Joint Commission.  Accreditation means that these facilities demonstrate compliance with organizational, patient care and safety standards.

The Joint Commission is an independent, not-for-profit organization that evaluates an organization's compliance with the standards of quality by which health care is measured.  To achieve accreditation by The Joint Commission, organizations must submit to a thorough on-site review by Joint Commission professionals. 

Accreditation surveys are conducted at each facility at least every three years.  Surveyors evaluate the safety of the environment at the hospital, compliance with standards of patient care, medication management, safety and infection, to name a few. More information regarding the accreditation performance of individual organizations can be obtained from the Joint Commission

Addressing your Concerns

If you have any concerns about safety or patient care, please contact the Patient Liaison at the hospital.  Every effort will be made to resolve your concern. 

Adventist Bolingbrook Hospital
Suzanne Wheeler, director of Patient Experience and Process Improvement, 630-312-6260

Adventist GlenOaks Hospital
Mary Ann Palermo, director of Quality Management & Regulatory Compliance, 630-545-6180

Adventist Hinsdale Hospital
Beverly Moon, patient liaison, 630-856-6004

Adventist La Grange Memorial Hospital
Joan Vieceli, patient liaison, 708-245-8104

If your concerns have not been satisfactorily resolved by the hospital, you may contact The Joint Commission Office of Quality Monitoring:

E-mail:
complaint@jointcommission.org

Fax:
630-792-5636 

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181