- You can expect to be informed of your rights as a patient in our organization.
- You have a right to reasonable access to care.
- You have a right to expect that care will be provided in a manner that respects and fosters a sense of dignity, autonomy, positive self-regard and privacy regardless of race, color, religion, age, national origin, disability, sex, or ability to pay.
- You have a right to be informed about and participate in decisions regarding your care, including the alternatives, risks and benefits associated with this care and decisions for end of life care. You have the right to give consent or refuse treatment or procedures. You have the right to be informed about outcomes of care.
- You have the right to have a family member and/or your physician notified promptly of your admission.
- You have the right to appropriate assessment and management of pain, including information and education.
- You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, foregoing or withdrawal of life-sustaining treatment, and participation in investigational studies or clinical trials.
- You can expect staff to provide a safe environment while you are in our organization.
- You have a right to Notice of Patient Privacy Practice, which will inform you of your rights with respect to protected health information, as well as our legal duties related to patient privacy.
- You have the right to know the identity of the individuals providing care, including the identity and professional status of those responsible for authorizing and performing procedures or treatments.
- You have the right to request nurse staffing information by calling (630) 312-6003.
- You have the right to an advance directive concerning treatment with the expectation that the organization will honor it to the extent of the law. You have the right to designate a decision maker.
- You have the right to be informed of the organization’s charges for services and the available payment methods.
- You have the right to be informed of available resources for resolving disputes, grievances and conflicts.
- You have the right to access individuals outside the organization (via visitors and both verbal and written communication). You can also refuse to talk with or see anyone not officially connected with the organization.
- You may wear personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures, treatment or safety.
- You have a right to access an interpreter or be provided interpretive materials.
- You have the right to be free from restraints that are not medically necessary.
- You have the right to access protective services.
- You may submit a grievance (either verbally or in writing) to the hospital’s Guest/Patient Relations Department.
- You have the right to lodge a grievance directly with the Illinois Department of Public Health, Central Complaint Registry, ground floor, 525 West Jefferson, Springfield, IL 62761; 1(800)252-4343.
- You are responsible to provide, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, hospitalizations, medications (including over the counter medications and supplements), unexpected changes in your condition and other matters to your health.
- You are responsible to follow the treatment plan recommended by the practitioners responsible for your care. This may include following the instructions of the nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner’s orders and enforce the applicable hospital rules and regulations.
- You are responsible for your outcomes if you refuse treatment or do not follow the practitioner’s
- You are responsible for assuring that the financial obligations of your health care are fulfilled as
promptly as possible.
- You have the responsibility to follow organizational rules and regulations affecting patient care and conduct, being considerate of the rights of other patients, their personal property and organizational personnel and property including the control of noise, the number of visitors and complying with the no smoking policy.
- You are responsible for reporting perceived risks in your care and unexpected changes in your condition. You are responsible to ask questions when you do not understand what you have been told about your care and what you are expected to do.