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Quality director recognized for improving patient care

Summary: Jamie Rowden, right, director of quality management and infection control at Adventist Bolingbrook Hospital, earned the organization’s pillar award for increasing employee engagement and improving patient care. She is pictured with Jolene Albaugh, left, chief nursing officer.


Bolingbrook – Jamie Rowden, RN, director of quality management and infection control at Adventist Bolingbrook Hospital, is a floor nurse at heart. No detail is too small if it affects the needs and safety of patients.

“Small missed details can lead to large process issues,” the Downers Grove resident said. “It is often those small things that you don’t think about that will lead to a breakdown in process and could jeopardize patient safety.”

For her commitment to Adventist Midwest Health’s mission of extending the healing ministry of Christ, Rowden was one of five Adventist Midwest Health leaders to receive the organization’s pillar award at the quarterly leadership development institute in January.


Rowden has taken the lead on improving quality at Adventist Bolingbrook Hospital since it opened just three years ago. Over the last three quarters, the hospital has seen improvements in the outcomes of heart attack, pneumonia and surgery patients. She continues to work on improving congestive heart failure and medication reconciliation scores. Rowden is also responsible for reporting quality data to the government and is the workflow co-champion for the launch of the clinical physician order entry process.


“Jamie is a vital member of our organization who is committed to delivering the highest standard of care,” said Jolene Albaugh, chief nursing officer. “She believes patients deserve the best outcome possible, even if they don’t have the best diagnosis.”


Yet, Rowden deflects any praise in her direction, pointing instead to superior collaboration.


“I work with high performers who are dedicated to providing the best care for their patients,” Rowden said. “In the middle of the recent blizzard, we had an unannounced Joint Commission survey. Only through teamwork were we able to put our emergency plan in place for the blizzard and undergo the surprise survey.”


Rowden has been an Adventist Midwest Health employee for 22 years. She previously served at Adventist Hinsdale Hospital as the clinical case manager for patients in the cardiovascular intensive care unit, critical care unit and telemetry unit. 


A registered nurse since 1986, Rowden received an associate’s degree in applied science/nursing in 1986 from College of DuPage, an associate’s degree in science in 1993, also from College of DuPage, and a bachelor’s degree in 1997 from the University of St. Francis in Joliet and a certification in outcomes-case management in 2001.


Pillar award nominations are solicited from Adventist Midwest Health’s senior leadership team. To be eligible, nominees must demonstrate commitment to the organization’s “S.H.A.R.E” standards of behavior: Sense, Help, Acknowledge, Respect and Explain. They must also demonstrate measurable results on the quarterly goals set for their departments. These goals are organized under the seven categories, or pillars, of spiritual life, people, clinical, service, community, growth and stewardship.



Adventist Midwest Health includes Adventist Bolingbrook Hospital, Adventist GlenOaks Hospital, Adventist Hinsdale Hospital and Adventist La Grange Memorial Hospital. To find a physician, visit


Media contact: Lisa Parro, senior public relations specialist, Adventist Midwest Health,; 630-312-7508